General SimpleChat® Settings

After installing the add-in solution the system automatically creates a single SimpleChat Configuration entry record.

To update general system settings:

1. From the Settings menu, select SimpleChat Configuration under the SimpleChat section
2. Open the single SimpleChat Configuration record that is displayed in the list

The record holds the connection details to the SimpleChat server in the Server and Port fields.

In addition, it is possible to define for all channels and all the agents:

1. Max Per Agent: The maximum number of conversations that can be routed to a representative at the same time (that is displayed in the conversation pane).

The default setting is 5.

2. File Type Limitations: File types that a customer can upload: extensions that are allowed, extensions that are blocked, or do not limited
3. Extensions: Extensions that will be allowed or blocked separated with commas
4. Invalid File Message: The error message that will be displayed to a customer attempting to send a file with an invalid extension